To reach support :
Go to your assistance page and log a ticket
Send an email to firstname.lastname@example.org
Call your dedicated support line if applicable
What is support / what is Service ?
A good example could be: My import is not working, -> this is support. Can you import my file ? -> this is service. Basically, support is there when there is a technical issue. If things are working as they should but you don’t know or you can’t do it for bandwidth reasons that means you need extra hands or training that our service teams is happy to provide: check service section
How to describe my problem ?
Screenshot, environment (PC – Mac – Mobile, browser and version) are essentials. Don’t forget to mention URLs. Or your event ID. These information, in addition to your issue description, facilitate the resolution.
Can I get extra support ?
While standard support under our SLAs and T&Cs is included, some event require special attention. Most of our virtual event package with Live or audience interaction include extra technical support, so you are all covered. In some case you can go the extra mile with participant, exhibitor or speaker and we can take care of them. Contact us to know more about these services options.