SUPPORT

While standard support is accessible throughout tickets or emails, you can also add extra support options to your package, such as:

  • Dedicated support line for speakers
  • Dedicated support for participants
  • Dedicated support and assistance for exhibitors

Other support options (On-site) are available upon request. Please contact us
To reach support: click here

To reach support :

Go to your assistance page and log a ticket
Send an email to support@leni.fr
Call your dedicated support line if applicable

SUPPORT FAQ

What is support / what is Service ?

A good example could be: My import is not working, -> this is support. Can you import my file ? -> this is service. Basically, support is there when there is a technical issue. If things are working as they should but you don’t know or you can’t do it for bandwidth reasons that means you need extra hands or training that our service teams is happy to provide: check service section

How to describe my problem ?

Screenshot, environment (PC – Mac – Mobile, browser and version) are essentials. Don’t forget to mention URLs. Or your event ID. These information, in addition to your issue description, facilitate the resolution.

Can I get extra support ?

While standard support under our SLAs and T&Cs is included, some event require special attention. Most of our virtual event package with Live or audience interaction include extra technical support, so you are all covered. In some case you can go the extra mile with participant, exhibitor or speaker and we can take care of them. Contact us to know more about these services options.

NEED MORE THAN SUPPORT ?

PROSERVICES

Consider Professional Services on-demand resource to expand your team and partner with you.

TECH SERVICES – ONSITE

An event isn’t just made of software (unless it’s virtual), and though its mother company LENI, Klipso provides a 360° Onsite tech service offering.